Orders placed before 3pm Monday-Friday are shipped on the same working day and collected by Royal Mail or DPD later that day. Orders placed after 3pm, on weekends or bank holidays will be shipped the next working day.
We offer the following shipping services, please select the option that matches your urgency at the checkout.
DPD: Next Business Day, Tracked. Monday to Friday, excluding any Bank Holiday. This option is automatically selected on orders over £39.99, for free or is available for smaller orders for a cost of £3.99. SMS/Email tracking will be sent to you automatically when the order is dispatched.
Royal Mail 1st Class is a 1-3 day service. Typically 1st Class orders on UK mainland arrive the next working day however this is not a guaranteed Next Day service. If you require a Tracked Next Day service, you can select DPD Next Business Day at the checkout.
Royal Mail 2nd Class (free) is a 2-5 day service. Typically orders on UK mainland will arrive within the first 2 days however this will stretch to the end of the 5 days during busy periods (Public/Bank Holidays, Christmas, Easter etc.)
In the unlikely event that your Royal Mail order is lost in the network, we respectfully ask that you wait until the 10th delivery day before we can look into it for you. This is to account for any delays with Royal Mail. We will always ship replacements for lost orders, free of charge.
We always endeavour to get your order to you as quickly as possible! The dispatch team work particularly hard to ensure that all orders placed before 3pm, leave as expected. A target we have not missed in over 5 years!
We cannot however account for disruption within the delivery companies networks. Things happen, lorries break down, staff are ill or parcels are mis-routed. You can rest assured that we will always resolve any delivery issue, but occasionally some patience is required to allow the delivery companies to rectify internal problems.
Have a delivery issue? Please contact us :)